This is called force Force Majeure (often referred to as "Acts of God") and is excluded in the company's booking conditions and therefore your customer will have to pay for these. This would usually be covered by wintersports insurance, one of the many reasons why people should have a good quality travel or Wintersports policy.
If you wish, insurers will accept a block claim and for you to pay all the bills for those who are insured with MPI. But before incurring any costs please phone us on +44 1428 664 256. For the remainder your company will have their own procedure on how they wish this to be handled, so please refer to your company's own Reps guide.
Address
MPI Brokers Head Office
West House, 19-21 West Street
Haslemere, Surrey, GU27 2AB
United Kingdom
Contact Us
For corporate calls - 01428 664265
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All rights reserved.
Regulation
Michael Pettifier Insurance Brokers Ltd. trading as MPI Brokers, Mind The Gap Year, MPI Don’t Stop Me Now and Douglas Cox Tyrie is authorised and regulated by the Financial Conduct Authority FCA number 308481