How to assist your customers
This is a guide to help you perform your job as a Representative of your Tour Operator. In no circumstances should you make any promise that an event or loss is covered as we will then have to pay it even if there are particular circumstances that mean it is not covered. Should this happen, you or your employer may become liable.
The boxes below describe various situations you may encounter. Please click at the foot of each box to view more information.
Major Medical Incident
A serious injury or illness involving admission to hospital
Mid Level Medical Incident
Referral to hospital but not being admitted overnight
Minor Medical Incident
An injury or sickness usually having been treated in the resort
Hospital Benefit
A customer is admitted to hospital following an injury or sickness
Curtailment
A customer is no longer able to ski or ride because of injury or illness
Loss of baggage
Loss or damage to baggage or personal effects (other than ski equipment)
Lost/Damaged Equipment
Loss or damage to ski equipment or it has been delayed by the airline.
Personal Liability
A customer skis into another person causing injury or damage to property
Content
- MPI Resort Staff Guide
- How to assist your customers
- Major Medical Incident
- Mid Level Medical Incident
- Minor Medical Incident
- Hospital Benefit
- Curtailment
- Ski Pack
- Loss of Baggage
- Delayed Baggage
- Transfer Delays
- Loss or Damage - Ski Equipment
- Personal Liability
- Loss of money
- FAQs
- Guide to the Human Skeleton
- Policy Wording Made Simple
- Travel Insurance Explained
- Who's Who
- Your Own Travel Insurance