The boxes below describe various situations you may encounter. Please click at the foot of each box to view more information.
A serious injury or illness involving admission to hospital
Referral to hospital but not being admitted overnight
An injury or sickness usually having been treated in the resort
A customer is admitted to hospital following an injury or sickness
A customer is no longer able to ski or ride because of injury or illness
Loss of use of ski school, ski hire and ski pass
Loss or damage to baggage or personal effects (other than ski equipment)
If baggage is delayed in transit
There is a delay between the airport and resort
Loss or damage to ski equipment or it has been delayed by the airline.
A customer skis into another person causing injury or damage to property
Loss or there is suspected theft of money