If you have liability insurances for your company, it is a condition of the policy that any incident that happens to a customer, employee or a third party (public) must be notified to insurers, including complaints and errors made.
Listed below is a procedure to help you understand what and how to log incidents, plus a spreadsheet for use.
Minor cases to be forward to us on a monthly basis and for more serious cases e.g. death or a major injury, to be reported immediately by email to: claims @mpibrokers.com plus entered on the log spreadsheet.
Michael Pettifier Insurance Brokers Ltd. trading as MPI Brokers, Mind The Gap Year, MPI Don’t Stop Me Now and Douglas Cox Tyrie is authorised and regulated by the Financial Conduct Authority FCA number 308481