Job Description

Job Title: Personal Assistant/Administrator
Reports to: Managing Director
Hours: Monday to Friday, 9am to 5.30pm, 37.5 hours per week. Will involve some weekends.

Summary of Role

• To provide a secretarial role to the MD
• To handle administration claims
• To attend trade and public shows – amount two a year

Responsibilities

Claims Administration

• To be responsible for the administration of insurance claims and bordereaux
• Ensuring all details are added correctly onto our claims system
• To ensure that claims are dealt with successfully in a timely manner
• Assist with claims related projects, as required e.g. design of claim forms

Secretarial

• Manage MD’s emails and correspondence
• Arranging appointments and responsible for the MD’s diary
• Organise travel arrangements for MD and other staff; produce itineraries
• Preparation of emails, minutes of meetings and follow ups
• Assist with sales calls and queries from customers

Skills

• Excellent communication skills both written and verbal, including good quality English grammar.
• Excellent organisational and planning skills, with the ability to prioritise workload.
• Excellent customer service approach on the phone, in writing and in person.
• Confident telephone manner.
• Excellent IT skills and knowledge of MS Office applications including word and excel and powerpoint
• High attention to detail, ensuring accuracy at all times
• A professional approach, with the ability to use initiative and resolve issues proactively
• Ability to remain calm and work unsupervised and perform under pressure
• Proactive, can-do manner and willing to be adaptable.

Experience

• Good level of administrative ability
• Experience of having worked in a customer service environment
• A good standard of education with the ability to produce quality emails and letters
• Experience of working in a team environment