Job Description

Job Title: Sales and Marketing Assistant
Reports to: Sales and Marketing Manager (SMM)
Hours: Monday to Friday, 9am to 5.30pm

This role will involve a few weekends for sponsorship events and trade fairs in the UK and possibly abroad.

Role Summary

• Provision of customer service/sales support to current and prospective customers relating to Travel Insurance Sales
• Assisting in the managing of resort staff renewals and new business 
• Managing medical screening and associated administration
• Administrative support to the office and sales team
• Public relations and social media

Responsibilities

Primary

These duties are not exhaustive, and the employee may be asked to carry out other tasks from time to time

• Assist in the process and documentation of Resort Staff renewals, including PR, promotions, social media, e-shots and mail shots
• Managing all medical screenings, liaising with MPI’s nurse
• Answering the telephone and dealing with current and prospective customer queries in a timely and effective manner
• Dealing with customer emails, in a timely and effective manner.  Researching answers if required
• For general telephone queries, deal with/answer simple questions on any part of the business
• Compiling group policies as requested
• Pursuing queries to ensure that they are followed up

Secondary

• Sending documents by post as required and posting ski cards to customers
• Involved with trade fairs as required
• Supporting the team on marketing campaigns as required
• Managing multi-trip travel insurance policy renewals
• Manage sales filing
• Manage storage cupboards, including ordering livery and PR stock, stationary and manage stock
• Any other customer service or administrative duties as required
• Ensure keep own continuous professional development (CPD – minimum of 35 hours a year) up to date in BreatheHR

Skills 

• Good IT skills and working knowledge of Microsoft Office applications (including Excel,  Word, PowerPoint and Outlook)
• Effective communication skills including the ability to produce quality emails
• Ability to work in a team and independently
• Excellent customer service over the phone, in writing/emails, and in person 
• Organised and able to manage a fluctuating workload to meet deadlines 
• Proactive, can-do manner

Experience

• Experience working in a team environment
• Demonstrable experience of working in a customer service environment and a good level of administrative ability is essential
• Must be a skier, sailing is desirable, in order to build relationships with customers
• A basic understanding of various medical conditions may be beneficial