Job Description
Job Title: Sales and Marketing Assistant
Reports to: Sales and Marketing Manager (SMM)
Hours: Monday to Friday, 9am to 5.30pm
This role will involve a few weekends for sponsorship events and trade fairs in the UK and possibly abroad.
Role Summary
- Provision of customer service/sales support to current and prospective customers relating to Travel Insurance Sales
- Assisting in the managing of resort staff renewals and new business
- Managing medical screening and associated administration
- Administrative support to the office and sales team
- Public relations and social media
Responsibilities
Primary
These duties are not exhaustive, and the employee may be asked to carry out other tasks from time to time
- Assist in the process and documentation of Resort Staff renewals, including PR, promotions, social media, e-shots and mail shots
- Managing all medical screenings, liaising with MPI’s nurse
- Answering the telephone and dealing with current and prospective customer queries in a timely and effective manner
- Dealing with customer emails, in a timely and effective manner. Researching answers if required
- For general telephone queries, deal with/answer simple questions on any part of the business
- Compiling group policies as requested
- Pursuing queries to ensure that they are followed up
Secondary
- Sending documents by post as required and posting ski cards to customers
- Involved with trade fairs as required
- Supporting the team on marketing campaigns as required
- Managing multi-trip travel insurance policy renewals
- Manage sales filing
- Manage storage cupboards, including ordering livery and PR stock, stationary and manage stock
- Any other customer service or administrative duties as required
- Ensure keep own continuous professional development (CPD – minimum of 35 hours a year) up to date in BreatheHR
Skills
- Good IT skills and working knowledge of Microsoft Office applications (including Excel, Word, PowerPoint and Outlook)
- Effective communication skills including the ability to produce quality emails
- Ability to work in a team and independently
- Excellent customer service over the phone, in writing/emails, and in person
- Organised and able to manage a fluctuating workload to meet deadlines
- Proactive, can-do manner
Experience
- Experience working in a team environment
- Demonstrable experience of working in a customer service environment and a good level of administrative ability is essential
- Must be a skier, sailing is desirable, in order to build relationships with customers
- A basic understanding of various medical conditions may be beneficial