Jobs at MPI

Interested in working for MPI in Haslemere?

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Sales and Marketing Assistant required

Job Description

Job Title: Sales and Marketing Assistant
Reports to: Sales and Marketing Manager (SMM)
Hours: Monday to Friday, 9am to 5.30pm

This role will involve a few weekends for sponsorship events and trade fairs in the UK and possibly abroad.

Role Summary

  • Provision of customer service/sales support to current and prospective customers relating to Travel Insurance Sales
  • Assisting in the managing of resort staff renewals and new business 
  • Managing medical screening and associated administration
  • Administrative support to the office and sales team
  • Public relations and social media



These duties are not exhaustive, and the employee may be asked to carry out other tasks from time to time

  • Assist in the process and documentation of Resort Staff renewals, including PR, promotions, social media, e-shots and mail shots
  • Managing all medical screenings, liaising with MPI’s nurse
  • Answering the telephone and dealing with current and prospective customer queries in a timely and effective manner
  • Dealing with customer emails, in a timely and effective manner.  Researching answers if required
  • For general telephone queries, deal with/answer simple questions on any part of the business
  • Compiling group policies as requested
  • Pursuing queries to ensure that they are followed up


  • Sending documents by post as required and posting ski cards to customers
  • Involved with trade fairs as required
  • Supporting the team on marketing campaigns as required
  • Managing multi-trip travel insurance policy renewals
  • Manage sales filing
  • Manage storage cupboards, including ordering livery and PR stock, stationary and manage stock
  • Any other customer service or administrative duties as required
  • Ensure keep own continuous professional development (CPD – minimum of 35 hours a year) up to date in BreatheHR


  • Good IT skills and working knowledge of Microsoft Office applications (including Excel,  Word, PowerPoint and Outlook)
  • Effective communication skills including the ability to produce quality emails
  • Ability to work in a team and independently
  • Excellent customer service over the phone, in writing/emails, and in person 
  • Organised and able to manage a fluctuating workload to meet deadlines 
  • Proactive, can-do manner


  • Experience working in a team environment
  • Demonstrable experience of working in a customer service environment and a good level of administrative ability is essential
  • Must be a skier, sailing is desirable, in order to build relationships with customers
  • A basic understanding of various medical conditions may be beneficial


MPI Brokers Head Office
West House, 19-21 West Street
Haslemere, Surrey, GU27 2AB
United Kingdom

Contact Us
For corporate calls - 01428 664265

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All rights reserved.


Michael Pettifier Insurance Brokers Ltd. trading as MPI Brokers, Mind The Gap Year, MPI Don’t Stop Me Now and Douglas Cox Tyrie is authorised and regulated by the Financial Conduct Authority FCA number 308481