Job Description
Job Title: Personal Assistant/Administrator
Reports to: Managing Director
Hours: Monday to Friday, 9am to 5.30pm, 37.5 hours per week. Will involve some weekends.
Summary of Role
- To provide a secretarial role to the MD
- To handle administration claims
- To attend trade and public shows – amount two a year
Responsibilities
Claims Administration
- To be responsible for the administration of insurance claims and bordereaux
- Ensuring all details are added correctly onto our claims system
- To ensure that claims are dealt with successfully in a timely manner
- Assist with claims related projects, as required e.g. design of claim forms
Secretarial
- Manage MD’s emails and correspondence
- Arranging appointments and responsible for the MD’s diary
- Organise travel arrangements for MD and other staff; produce itineraries
- Preparation of emails, minutes of meetings and follow ups
- Assist with sales calls and queries from customers
Skills
- Excellent communication skills both written and verbal, including good quality English grammar.
- Excellent organisational and planning skills, with the ability to prioritise workload.
- Excellent customer service approach on the phone, in writing and in person.
- Confident telephone manner.
- Excellent IT skills and knowledge of MS Office applications including word and excel and powerpoint
- High attention to detail, ensuring accuracy at all times
- A professional approach, with the ability to use initiative and resolve issues proactively
- Ability to remain calm and work unsupervised and perform under pressure
- Proactive, can-do manner and willing to be adaptable.
Experience
- Good level of administrative ability
- Experience of having worked in a customer service environment
- A good standard of education with the ability to produce quality emails and letters
- Experience of working in a team environment